Privacy policy

Cliplia (cliplia.com) is the controller of the personal data collected when you use the platform, the public website and the contact form.

For any privacy question, write to [email protected] or use the contact form. We reply within 30 days at most.

• Account data: name, email, password hashed with a one-way algorithm, language and preferences. If you sign in with Google, we receive your name, email and profile picture.
• Content: the videos and audio you upload or import, the clips you create, transcripts, captions, templates and projects.
• Live streams: the video segments of the stream you connect, for as long as the buffer you configure, and the detected moments.
• Connected accounts: if you connect YouTube, TikTok, Instagram, Facebook or Google Drive, we store the access permissions encrypted in order to publish or import on your behalf.
• Billing: plan, credits used and balance movements. Card details are handled directly by the payment processor and never touch our servers.
• Technical data: IP address, browser, security logs (sign-ins, password changes, admin actions) and error logs.
• Contact: what you write in the contact form and your email so we can reply.

• Providing the service: processing your content, detecting moments, generating clips, captions and exports, and publishing them when you ask.
• Managing your account, workspace, team and credit balance.
• Charging plans and credit packs and issuing receipts.
• Sending necessary emails: account verification, password recovery, security notices and the notifications you enable (for example, clips ready or a stream disconnected).
• Protecting the platform: preventing abuse, fraud and unauthorized access.
• Answering your support and contact requests.

We don't sell your data, we don't use it for advertising and we don't train AI models on your content.

• Performance of the contract: everything needed to provide the service you sign up for.
• Legal obligation: keeping billing records for the periods required by law.
• Legitimate interest: platform security and fraud prevention.
• Consent: the contact form and connecting third-party accounts. You can withdraw it at any time.

Transcription and audio analysis run on our servers. For some text tasks (titles, descriptions, choosing moments) Cliplia may use a model on our servers or an external AI provider.

When an external provider is used, only the text needed for the task is sent (for example, an excerpt of the transcript), never your full video file or your account data. We choose providers that don't use API data to train their models.

Only with providers we need to deliver the service, under contract and solely for that purpose:

• Payment processor (Stripe) to charge plans and credit packs.
• AI providers for text tasks, as explained above.
• Email delivery provider for account messages.
• The platforms you connect (Google/YouTube, TikTok, Meta) when you publish or import, with the permissions you grant.

We may also disclose data to authorities when a law or court order requires it.

• Your files, clips and projects: until you delete them or close your account. You can delete them at any time from the library.
• Live stream segments: only for the buffer you configure; then they are deleted automatically, except those that are part of a clip.
• Account data: while the account is active. When you close it, it is deleted within 30 days, except what the law requires us to keep.
• Billing: for the mandatory tax periods.
• Security logs: up to 12 months.
• Contact messages: up to 24 months after the last exchange.

• Encrypted connection (HTTPS) across the whole platform.
• Passwords hashed with a one-way algorithm; never stored in plain text.
• Third-party credentials encrypted on the server; never sent to the browser.
• Two-step verification available for every account and mandatory for administration.
• Role-based permissions in each workspace and an audit log of sensitive actions.
• Regular database backups.

We only use what is essential for the platform to work:

• A protected session cookie (not readable by JavaScript) to keep you signed in.
• A security cookie against request forgery.
• Browser local storage for interface preferences (language, dashboard layout) and temporary copies of the files you open in the editor, so they preview instantly.

We don't use advertising or third-party tracking cookies. Passwords and credentials are never stored in browser storage.

You can request access, rectification, erasure, restriction or portability of your data, or object to its processing, by writing to [email protected]. You can change or delete much of it yourself from Settings and the library.

If you believe we haven't handled your request properly, you can file a complaint with the data protection authority in your country.

Cliplia is not intended for people under 16. If we find an account belonging to a minor without guardian authorization, we will close it.

If we change anything important, we'll let you know by email or inside the platform before it applies. The date of the last update is shown at the top of this page.